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Frequently Asked Questions

Is Free Shipping Available?

Billy Guyatts offers free delivery to most metro locations. See details and criteria for this offer here to find out if your purchase is eligible.

Which Shipping Methods Are Available?

Small parcels are shipped via Australia Post eParcel, while medium parcels are delivered by a courier. Large bulky goods are handled by a courier service, local delivery truck, or through manufacturer delivery, depending on the item and delivery location. Click here for further information.

Do You Offer Price Matching?

Yes, with our Price Beat Guarantee, we’ll match it and take an extra 5% off. Learn more here.

Do You Offer Flexible Payment Options?

Yes, you can Pay Your Way with Afterpay, Zip, Humm, and Latitude. These flexible payment methods are available online or in store. Learn more here.

How to: Choose the Fridge for your Needs With many fridges available in the market, you’ll be spoilt for choice when embarking on your fridge buying journey. Check out crucial fridge considerations to know and our top tips below to find the right fridge for your needs. Fridge Types No two households are the same, and no two fridges are designed alike. There are many fridge types available to suit your unique needs. Top Mount FridgeA classic design, Top Mount Fridges offer vital storage and cooling functions, with a top freezer and a bottom refrigerator section. Top Mount Fridges are great for compact kitchens and small households like couples and those who live alone. Bottom Mount FridgeBuilt opposite to Top Mount Fridges, they feature a top refrigerator section and a bottom freezer. Bottom Mount Fridges are also fit for small to mid-sized kitchens, and single or coupled households. Side By Side FridgeSide by Side Fridges are spilt in the centre, with easy access to refrigeration on one side and freezing on the other. Many will have a water and ice dispenser and some have a window panel to enable instant viewing of the fridge’s contents, such as InstaView by LG. They are perfect for mid-sized to large kitchens, growing families. French Door FridgeFrench Door Fridges feature a three-door design, with a top refrigerator accessed by two doors and a bottom freezer drawer. Often, they include a water and ice dispenser. French Door Fridges are great for families and entertainers in mid to large sized kitchens. Quad Door FridgeIndicated by their even four door design, Quad Door Fridges are often used interchangeably with ‘French Door Fridges’. Quad Door Fridges are ideal for families and entertainers in mid to large sized kitchens. Integrated FridgeBuilt into the cabinetry of your kitchen, Integrated Fridges are essentially hidden behind the same panels as your cupboards and pantry. They provide an aesthetic that can’t be achieved with any other fridge type, as they blend in and create a seamless kitchen design. Integrated Fridges are great for all household sizes and lifestyles. Single Door FridgeAs its name suggests, these types of fridges feature only one door. They are many types of Single Door Fridges, designed for a range of uses and spaces, these includes Bar Fridges and Vertical Fridges (Freestanding). They typically are best suited for small kitchens, studios, granny flats, home offices etc. Bar FridgeBar Fridges are small fridges designed for the storage and cooling of drinks such as soft drinks, beer and other beverages. They are not suitable for wine as wines are kept at a higher temperature, see wine cabinets. Ideal for entertainers and as extra storage of drinks and snacks. Wine CabinetWine Cabinets feature key technologies like humidity control, anti-vibration operation and anti-UV glass doors to protect and cellar wines (including champagne) at their optimal conditions. Wine Cabinets are best suited to wine collectors and entertainers Things to Consider When Buying a Fridge With many fridges available in the market, you’ll be spoilt for choice when embarking on your fridge buying journey. Check out crucial fridge considerations to know and our top tips below to find the right fridge for your needs. Fridge CapacityA fridge’s size and usable capacity is typically expressed in litres (L). The size of your fridge will often be determined by your household size and lifestyle. For example, if you’re a couple or a person living alone, you may not need as much space as a large household such as a growing family or entertainer who hosts regularly. Consider how you use your fridge and what you want from it and combine it with our fridge size guide below to find your optimal fridge size: 1 - 2 people: 200 – 400L 3 - 4 people: 400 – 600L 5+ people: 600L+ Flexible and Convertible CompartmentsVariable and adjustable cooling zones offer flexibility of storage. Within the fridge’s extra compartment or drawer, convertible cooling temperatures and conditions effortlessly meets your changing needs whether you need to quick chill deli meats or instantly cool drinks. Need more freezer space? Simply switch the compartment to a ‘freeze’ mode and you can freeze more of your frozen items. The adjustable technology is known by various names across brands, for instance Haier calls it ‘Switch Zone™’, Electrolux have ‘TasteSealFlex Compartment’ and ‘FlexFresh Fully Convertible Entertainer’s Drawer’. Westinghouse calls theirs ‘FlexSpace Fully Convertible Drawer’ and Fisher & Paykel’s is ‘Variable Temperature Zone’. Water and Ice DispensersWater and ice dispensers will help ensure quick refreshments and easier entertaining. Plumbed water and ice dispensers deliver a constant supply while non-plumbed dispensers are great for flexibility of placement; perfect for renters. Innovative water and ice dispensers renew the experience, such as LG’s Craft Ice Maker that automatically produces slow-melting round ice and Samsung’s Beverage Centre™, which boasts an integrated water dispenser and Autofill Infuser Water Jug.
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